What materials are your products made from?
The materials for each item are listed in the Product Specification section on its product page. We list the actual materials of the item you will receive.
Do you offer free shipping in the UK?
Yes. Standard shipping is free on all orders delivered within the United Kingdom, with no minimum order value. You will receive tracking information once your order is dispatched.
How long does delivery take?
Processing usually takes a few business days, followed by standard shipping.
- Order Processing Time: 2–3 business days
- Estimated Delivery Time: 6–8 business days
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, you can request a return as long as the item is unused and in its original condition. We do not process direct exchanges – to swap an item, return the original and place a new order. Please review our Return Policy page for full details.
How do I choose the right size?
Each product includes a sizing guide to help you select the best fit. If you are between sizes, we generally recommend choosing the larger size for comfort, especially when layering.
Are your jackets suitable for everyday wear?
Yes. The jackets we stock are suitable for daily wear, travel, casual outings and smart-casual styling.
Can I modify or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We process orders quickly, so modifications may only be possible within a limited time after purchase.
How can I track my order?
Once your order ships, you will receive an email with tracking information so you can monitor delivery progress.
What payment methods do you accept?
We accept secure online payments through major debit/credit cards and trusted payment providers available at checkout.
How can I contact customer support?
You can reach our support team through the Contact Us page. We aim to respond to all enquiries as quickly as possible.